When you're signed in to the Gravity app, we automatically email a receipt after each charging session. It is sent to the email address on your account, with a PDF copy attached.
If you're not getting receipts, it's usually because there's no email address on your account yet.
Check whether your account has an email
Open the Gravity app and go to Account.
Tap Profile & Security.
Look under Email addresses. If an email is listed and marked as Primary, your receipts go to that address.
If no email is listed, follow the steps below to add one.
Add an email to your account
Go to Account → Profile & Security.
Under Email addresses, tap Add email address.
Enter your email and tap Continue.
We'll send a verification code to that address. Enter the code in the app to confirm it.
If you have more than one email, tap the one you want receipts sent to and choose Set as primary.
Once your email is verified, receipts for future charging sessions will be emailed to you automatically.
Still not getting receipts?
Check your spam or junk folder for emails from [email protected].
Make sure the email on your account is spelled correctly. If an email bounces, we stop sending receipts to that address until it's fixed.
You can always view and download past receipts in the app under Account → Charging History.
Need a hand? Contact us at [email protected].